Privacy Policy

Categories of Information We Collect

  1. Information You Provide to Us: If and when you register to use Crane C.H. services and products on a free or other basis, communicate with customer service, or send us an email, you provide us with information that we collect. Such information may include your IP address, name, physical address, email address, phone number, cell phone number, credit card information, and other information such as gender, occupation and other demographic information. By providing us with this information, you consent to your information being collected, used, disclosed and stored by us in accordance with this Privacy Policy.
  2. Other Information We Receive and Store: If and when you register to use Crane C.H., services or products, we may store “cookies,” which are strings of code, on your computer. With those cookies, we are aware of and collect information concerning when you visit our Website, when you use Crane C.H., your browser type and version, your operating system and platform and other similar information. You may turn off all cookies that have been placed on your computer by following the instructions on your browser on how to block cookies that have been placed on your computer. However, if you block our cookies it will be more difficult, and maybe impossible, to use the Services.

Use and Disclosure of Your Personal Information

We will use your Personal Information only as follows:

    1. To promote use, including continued use, of our Services. For example, if you leave your personal information when you visit our Website and do not sign up for any of the Services, we may send you one or more emails asking whether you wish to sign up. If you use any of our Services, and may benefit from using one or more other Services we offer, we may send you an email telling you about the other Service or Services.
    2. To bill and collect sums owed to us. We use third parties to handle secure credit card transaction processing. We DO NOT handle your credit card information under any circumstances whatsoever.
    3. To send you System Alert Messages to let you know about temporary or permanent changes to our Services including planned outages, new features offered, version updates, point releases, major releases, abuse warnings, changes to our Privacy Policy and possibly other documents and agreements.
    4. To help enforce compliance with our Terms of Use and applicable law including, but not limited to, helping to create white lists and black lists, to develop and test any tools for detecting violations and to apply those tools.
    5. To provide customer support and obtain feedback.
    6. To protect the rights and safety of us and our employees, Members, owners, officers and others
    7. To meet legal requirements such as complying with court orders and valid subpoenas.
    8. To provide information received hereunder to representatives and advisors such as attorneys and accountants to help us comply with legal and other requirements.
    9. To prosecute and defend a court, arbitration or similar proceeding.
    10. To support and improve the Services we offer.
    11. To transfer your information in the event of the sale of substantially all of the assets of our business to a third-party or in the event of a merger, consolidation or acquisition. However, in such event, any acquirer will be subject to our obligations under this Privacy Policy.
    12. To send you informational and promotional materials that you elect (“opt-in”) to receive.

Safeguarding Your Information

To protect your information, our credit card processing vendor uses the latest 128-bit Secure Socket Layer (SSL) technology for secure transactions. In addition, our vendor is certified as compliant with card association security initiatives, such as the Visa Cardholder Information Security and Compliance (CISP), MasterCard® (SDP), and Discovery Information Security and Compliance (DISC).

Crane C.H. accounts require a username and password to log in. When you’re finished using Crane C.H. membership area, please click the “log out” link, to prevent someone from using your computer to access your account. You must keep your username and password secure and not disclose it to a third party.

Notice of Breach of Security

Notification of Changes

Any changes to this Privacy Policy will be posted to this Website and request you check frequently as no further notice will be given, and will become effective as of the date we post on the Website. You may object to any changes within 20 days after they are posted on our Website or delivered to you, in which case none of the proposed changes will be effective with respect to information that we have already collected from you; but will apply only to information we collect or access from you in the future. There are purposes, other than marketing, for which we are not willing or able to treat information of any open account differently from that of any other open account. Therefore, if you object to changes in our Privacy Policy which relate to those purposes, we will have to terminate your account. In contrast, in the event we ever changed our Privacy Policy to allow us to have an expanded right to use or disclose Personal Information for marketing purposes, you would be able to opt out without any such termination.

Accuracy of Data and Rights

We do our best to keep your data accurate and up-to-date to the extent that you provide us with the information we require to do that. If your data changes (including, but not limited to, a change in your email address) then you are responsible for notifying us of those changes so that we can keep your records up-to-date.

We retain the data about you only so long as reasonably required to meet the purposes for which we have the right to use the information.

We will give you access to any of your Personal Information that we hold about you within 30 days of any request you make for such information. We may charge for providing this information to you, as permitted by applicable law.

Effective Date

This Privacy Policy is effective with respect to all data that we have collected, or collect, about and/or from you, both prior to your registration as a Member and/or during the Term, in accordance with the Terms of Use.


If you have any questions, comments, or concerns or wish to update, delete or change any Personal Information submitted on this Site, or have any questions about our Privacy Policy, please notify us on our Contact Form to email us.

Updated December 2016